Platform business model: the most revolutionary innovation idea right now

The platform business model must be considered the most important and revolutionary business model of the last decade or two. Google, Facebook, Alibaba, Uber, Airbnb, Paypal and many other of the most successful startups are...

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Netflix is one of the most revered companies around that is still growing at staggering rates (e.g. doubled their profits every year for the last 10 years). They are probably the most successful company using a pure subscription business model.

Netflix is our in-depth, real-world example to unders...

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(1) Key partners

  1. Content/IP owners (studios / distributors): shows and movies that Netflix acquires or licenses from 3rd parties
  2. Internet Service Providers (ISPs): are essential to the delivery of the content in “real-time” to the end customer (and simultaneously to millions worldwide in c...

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Được hình thành và phát triển từ những thập niên 50 của thế kỷ trước bởi các nhà sản xuất và kinh doanh xe hơi tại Nhật bản. Trải qua hơn nửa thế kỷ, mô hình OGSM đã được áp dụng và vận hành hiệu quả ngay từ những thương hiệu, tập đoàn nổi tiếng toàn cầu như Coca-Cola, Honda, P&G…, nó được xem là “c...

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Tất cả những điều bạn cần biết về việc điều hành một danh mục trực tuyến thành công

  1. Danh mục trực tuyến là gì
  2. Các bước để bắt đầu một danh mục trực tuyến
  3. Doanh thu và mô hình kinh doanh của một danh mục trực tuyến

Mo_hinh_kinh_doanh_website_danh_muc_truc_tuyen

Danh bạ doanh nghiệp trực tuyến là gì?

Danh mục trực tuyến là một nề...

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A collection of resources and techniques to help you create better products.

assessing product opportunities

Assessing Pro

...

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KanoModel

Prioritizing Customer Satisfaction and Delight

Your feature backlog seems endless — it has contributions from your team, internal stakeholders, customers, prospects and anyone with a say on the product (yes, even yourself.)

You cannot build everything “right now” like everyone’s demanding. Yo...

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JTBD

For as long as we can remember, innovation has been a top priority—and a top frustration—for leaders. In a recent McKinsey poll, 84% of global executives reported that innovation was extremely important to their growth strategies, but a staggering 94% were dissatisfied with their organizations’ in...

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Leadership is the capacity to translate vision into reality. ~Warren Bennis

Looking at the people around us, we naturally notice those whom we can call “overachievers.” You know who I’m talking about. These people have it down! In other words, those are the people who can define and realize their...

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spotify

Spotify organizes its product teams to optimize for speed and autonomy. Each team is full-stack and has the freedom to act independently in support of the company mission.

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hooked

Hooks: An Intro on How to Manufacture Desire



Type the name of almost any successful consumer web company into your search bar and add the word “addict” after it. Go ahead, I’ll wait. Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from...

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Hipe

The 4 most important factors when evaluating growth opportunities

About the author

Jeff Chang (@JeffChang30) is a growth technical leader at Pinterest and angel investor. If your startup is looking for an angel investor who can help with all things growth, please send over an email!

Introduc

...

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heart

When designing for the web, you can analyze usage data for your product and compare different interfaces in A/B tests. This is sometimes called “data-driven design”, but I prefer to think of it as data-informed design — the designer is still driving, not the data.

To make this work in practice...

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GoGoVan

“What are the problems you are trying to solve? Why do you solve them now? How can you validate these are real customer problems?”

These are some of the most fundamental and frequent questions we asked each other on the Product team at GOGOVAN.

While many product teams are obsessed with buildi...

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GLEe

How to Run a Quarterly Product Strategy Meeting: A Board Meeting for Produc



One of the greatest challenges for the Head of Product at a fast-growing startup is to maintain focus on product strategy, to enable good, fast consumer and data-driven decisions, and to pass on learnings across the org...

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gist planning

Why you should stop using product roadmaps and try GIST Planning



Over the years I created my fair share of product strategies, roadmaps and project gantts. I don’t do them anymore. I found a better alternative which I’ll explain below.

First, here’s what I used to do:

This form of planning...

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4 fits.

This post is the HubSpot Sales case study that illustrates the concepts of the 4-Fits Framework, a 5 post series in which I explain the four frameworks you need to align to grow to a $100M+ company. Subscribe to receive the rest of the series.

When I joined HubSpot in January 2014 the missio...

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dual track

When I first start working with an Agile product team, one of the most common situations I find is where the teams have long and frustrating Sprint planning meetings because backlog items are poorly defined and not well understood; they have slow velocity as well as poor design because details are...

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Dropbox

These opinions are entirely my own, distilled from my experience at Dropbox in 2012–2015 as well as working with other startups. Since it’s been a few years, I’m sure Dropbox and their process look quite a bit different now.

I spent a lot of time in 2016 doing mentoring, advising, and consultin...

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Double Diamond

Joining strategy together with the execution of the right solution challenges most teams today. It’s difficult for many reasons. Defining a strategy is not a static exercise. Predicting the future is difficult, full of uncertainty, and new information is always being discovered. Complicating thing...

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directed_discovery

5 Reasons Why You Should Use Directed Discover

The word “Discovery” has been used in the product world for many years. It usually refers to the inquiry process product teams use to understand problems that need to be solved for the end user. Lots of brilliant people have written on the topic and...

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design thinking

Why Design Thinking

“Design thinking is a human-centered approach to innovation that draws from the designer's toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” — Tim Brown, CEO of IDEO

Thinking like a designer can transform...

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Design Sprint

By Google Ventures

The Design Sprint is a 5-day process to help you identify and solve a critical business problem through rapid ideation and prototyping. The Design Sprint was popularized by Google Ventures and has been used by countless companies to solve a wide range of challenges. The sprint...

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journey map

How to Create a Customer Journey Map

Posted on September 16, 2014 by Megan Grocki in Culture, Tutorial - 44 Comments

Despite best intentions and mountains of data, many organizations continue to offer lackluster experiences for their customers.

Many organizations function with an internal...

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Basecamp

An inside look at the specifics of how we decide what to do and then decide how to do it.

“How do you guys actually work? How do you choose what to do? How big are your teams? How do you structure the work itself” are questions I get all the time. I’ve been sharing the details in small group wo...

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assumption mapping

How to Look Before You Leap: A guide to mapping assumptions for product development teams

This much we know: design thinking can help lead to better product development. We've seen it to be true in experience mapping and now we're seeing it in assumption mapping. To show you what we mean, we tur...

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asana_1

On the PM team at Asana, we’re always thinking about how we can create a great working environment that makes the best of everyone’s super powers. We want to be fast moving and open to risks while also maintaining a high quality bar and consistency across the customer experience.

It’s easy to de...

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airbnb

Jonathan Golden, Airbnb’s very first product manager and now Director of Product, knows that flexibility can get you far in his line of work. Last year, it even got him to Cuba.

While the island nation had always been effectively closed to Airbnb, the reestablishment of diplomatic relations wit...

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aarrr

Today, September 19th, is International Talk Like A Pirate Day, and thus, the perfect excuse to chat about one of the most important metric frameworks to live by as a startup marketer or Growth Hacker: The AARRR framework.

10 years ago… wow, that’s a long time ago.

10 years ago, Dave McClure,...

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yammer

Project teams are complicated, gnarly beasts. How many people will this feature need, from which functions, and when?

Every company has its own template, its own routine for how their projects play out.These routines fascinate me, so I’ve put some time into modeling the way we run projects at Ya...

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3 buckets

In the spirit of capturing some of the observations that I find myself repeating, I’m adding this one to the mix tonight. Unlike the previous two, this is really a piece of concrete advice for product managers of consumer software or consumer internet products. It’s also a more recent observatio...

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Amazon

Amazon's approach to new product development is about working backwards from the customer. The product manager starts by writing a press release announcing the finished product. The press release is targeted at the end customer and contains information about the customer's problem, how current sol...

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typeform

In American football, the situation on the field changes all the time. It’s impossible for a team to plan all their moves in advance — they have no clue how things are going to unfold. To cope with this uncertainty, teams use so-called playbooks which contain the team’s strategies and plays.

Whe...

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Gusto

Comparing Apples and Oranges: A New Prioritization Framework for Product Managers March 31, 2015 By Tomer London in Gusto Culture

“We don’t get a chance to do that many things, and every one should be really excellent. Because this is our life.”

That is one of my favorite Steve Jobs quotes bec...

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Radical product

A toolkit for defining your product vision and building your product strategy by defining your "RDCL"; Radical Pain Points, Design, Capabilities, and Logistics.

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ScrumFramework

A Better Way Of Building Products

Scrum Guide 2017Scrum is a framework within which people can address complex adaptive problems, while productively and creatively delivering products of the highest possible value.

Scrum itself is a simple framework for effective team collaboration on complex...

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poem framework

How do you know whether a product idea is going to succeed if you build it and take it to market? If you’ve ever been part of a startup, or if your organization has launched a new line of products, you know how precarious the effort can be.

Some would advocate using the ‘Lean’ method to arrive...

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product_kata

A while ago, I was introducing the Kanban Kata by Hakan Forss to a team that was struggling to meet their deadline. They had failed twice before and their jobs were in jeopardy. Implementing Continuous Improvement and Kata helped the teams create better processes and remove bottlenecks. I was the...

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Flow

If you've ever wondered why agile or lean development techniques work,The Principles of Product Development Flow: Second Generation Lean Product Development by Donald G. Reinertsen is the book for you. It's quite simply the most advanced product development book you can buy.

For those who hunger...

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Pandora

In 2013, Jack Krawczyk joined Pandora to formalize its first product management team dedicated to advertising. With years of experience under his belt from StumbleUpon and Google, he was charged with not only shipping clever products that would make ads palatable for listeners, but with rallying a...

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pragmatic marketing

The Pragmatic Framework provides a standard language for your entire product team and a blueprint of the key activities needed to bring profitable, problem-oriented products to market. The best way to learn about the framework? Take our courses, where we’ll teach you practical ways to implement al...

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strategyn

Make innovation measurable and a predictable process through customer-defined metrics and "jobs-to-be-done" theory.

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opportunity solution tree

Why This Opportunity Solution Tree is Changing the Way Product Teams Work August 10, 2016 by Teresa Torres 39 Comments

I’ve found a visual aid that is profoundly changing the way teams work.

It’s working so well that I feel compelled to write a book about it. But that’s going to take time and...

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MuST

For most tech companies their first big product success is also their last. Finding a second hit is very hard no matter how much we invest in vision and strategy development. The core business somehow always generates 90%+ of revenue and engagement. But some companies are different. Consider these...

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Moscow

MoSCoW prioritization, also known as the MoSCoW method or MoSCoW analysis, is a popular prioritization technique for managing requirements. The method is commonly used to help key stakeholders understand the significance of initiatives in a specific release.

The acronym, MoSCoW, stands for 4 dif...

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intercom

Lessons learned from scaling a product team PAUL ADAMS

SVP of Product, Intercom

Paul Adams @padday

Main illustration: Clarke Harris

SHARE: Share this page on Twitter - this link opens in a new window Share this page on Twitter - this link opens in a new window Share this page on Twitter -...

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lean ux

In most of my work these days I don’t often use an official canvas. I prefer to pick and choose the assumptions that can be found on the Business Model Canvas, Lean Canvas and others as appropriate for the client, project or initiative I’m working on and weave them together to form testable hypoth...

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lean startup

“Startup success can be engineered by following the process, which means it can be learned, which means it can be taught.”

  • Eric Ries

The Lean Startup provides a scientific approach to creating and managing startups and get a desired product to customers' hands faster. The Lean Startup method t...

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lean product playbook

The Lean Product Playbook, authored by Dan Olsen, is an approach to building and testing products combining many of the themes of Lean Startup and Lean UX. The playbook is characterized by creating fast feedback loops to help identify and test features with real customers. There are six key steps...

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leancanvas

The Lean Canvas Lean Canvas is a 1-page business plan template created by Ash Maurya that helps you deconstruct your idea into its key assumptions. It is adapted from Alex Osterwalder's Business Model Canvas and optimized for Lean Startups. It replaces elaborate business plans with a single page b...

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game thinking

Game Thinking helps you validate your idea by testing the right prototype on the right customers. Learn how this powerful methodology works – step by step.

Build engagement from the ground up

You’ve got a hot idea for an innovative product. But how do you know your idea is the right one? Is it...

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burndown

The team at Drift has developed their own spin of Responsive Development which they call "Burndown". Responsive Development is based on these guiding principles; flexible, customer-driven, iterative, rapid, incremental, evolving, favors data over internal opinions, and focused.

Read full article...

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facebook

Question 1 — What people problem are we trying to solve? A good problem statement contains the following elements:

Human, simple and straightforward — avoids any technical or company jargon Solutions agnostic Not about the company winning Gets at the why Functional, emotional or social Facebook...

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pretotyping

What is pretotyping? Pretotyping is a set of tools, techniques, and tactics designed to help you validate any idea for a new product quickly, objectively, and accurately. The goal is pretotyping is to help you make sure that you are building The Right It before you build It right.

Pretotyping wa...

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TribeRank

What product skill could you teach somebody in 3 minutes or less? For me, one of my favorite product techniques is what I call TribeRank. It is a way to prioritize better, faster, and with more fun! We’ve all sat through tedious roadmap/planning meetings at some point where after several hours of...

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The forces that fractured the computer industry are bearing down on all industries. In the face of these changes, companies must ask themselves: what business are we in?

In the late 1970s the computer industry was dominated by huge, vertically integrated companies such as IBM, Burroughs, and Digit...

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Part of starting a business is having a business plan. It doesn’t have to be complicated. We’ll discuss creating a simple one-page business plan. A business plan can be a scary term conjuring images of thirty-page documents. But it doesn’t have to be that involved. It’s just writing down what you ha...

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There are only so many hours in a day so you need to build a business that can grow while you’re sleeping, on vacation, or working on your next business. You have to do things that scale when starting a business that will take off. While we are discussing scaling a business, there are plenty of othe...

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Project management software helps project managers and teams complete client requirements and manage time, budget, and scope constraints. However, with so many available options, choosing the right tool can be confusing, and people may not know just where to begin. Many small and medium-sized busine...

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Are you looking for a project management tool that can help you manage your projects and team members in a better manner?

If the answer to the above question is yes, then you’ve come to the right place. It won’t be wrong to say that adopting new methodologies, implementing new technologies and too...

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Legendary product guru Marty Cagan, founder of Silicon Valley Product, shares his concept of the "Product Opportunity Assessment". This is meant to be a lighter-weight and more practical version of a Product Requirements Document (PRD) and is meant to 1) Prevent you from wasting resources on poor...

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For years project management software have been helping people plan, prioritize, organize, and track tasks – both personal and professional. With a plethora of tools and project management app comparisons on the web, it’s overwhelming to select the right tool for your business.

To make it easier f...

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No matter where you are in your PM journey, you’ll find something to help you along the way in these project management articles. Learning how to manage a project is an ongoing endeavor—you’ve got to continuously try out new techniques and upgrade your skills. This year, the expert team at The Digit...

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Admitting project failure is never easy, but sometimes the kill decision turns out to be the best decision. Here's how to know when to scrap and when to save a failing project.

The project is behind schedule. The pilot has failed to meet expectations. Several key team members have already said goo...

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Worldwide revenues for big data and business analytics is expected to grow to more than $187 billion by 2019 and the project management industry is projected to hit $5.81 trillion by 2020. Here is how some organizations are leveraging data analytics to improve their project performance.

Ted Friedm...

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As technology drives disruption across businesses like public transport, retail shopping and food delivery, established companies have a stark choice: Disrupt themselves or be disrupted by somebody else.

Unsurprisingly, many companies have chosen the former path. Consumer goods giant Unilever has...

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For teams on the go, there’s nothing like a top-notch project management tool to keep everyone productive. If your company is in the market for a mobile project management solution, these are your top contenders.

Project managers’ impressive capabilities can be significantly bolstered with top-not...

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Project management is a necessary part of business, but it’s an area that still fails for many companies.

The latest research from the Project Management Institute has found that 83% of executive leaders understand the value of project management. And yet, nearly 10% of the money that organization...

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One of the hardest things I had to do when first getting started with my business was getting organized. Not having an MBA, the first year of leading my startup was the most hectic as well as the biggest ego buster of my life. However, after startup life punched me in the face, I took a step back an...

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I did not set out to be a product manager. That seems strange for me to write, considering I have led product and strategy at six companies now. When I started my career, though, I was happy just finding great market opportunities and build products that served customers well.

However, early in my...

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For guidance with ethical concerns, project managers should refer to the Project Management Institute's code of ethics, as well as the Program Management Improvement and Accountability Act.

In the world of project management, ethics plays a significant role in day-to-day interactions and behaviors...

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Emotional intelligence is the ability to empathize with others, demonstrate emotions, and make decisions based on multi-level awareness. Here's how it affects project outcomes.

Emotional intelligence (EQ) is measured by five core categories: self-awareness, self-regulation, empathy, motivation, an...

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C-suite members say that strategic thinking, communication, and risk management skills are among the most important for a project manager to hone to be successful on the job.

Project managers must exhibit a broad range of talents to bring teams together and help organizations reach goals. This oft...

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To be a truly great project manager, you must be a strategic business partner fully vested in organizational success — and be able to roll with inevitable setbacks. Here’s how to stand out from the crowd.

Every project manager knows to execute projects on time and on budget. And good project manag...

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A good — or bad — IT project manager can make the difference between a project coming in on time and on budget and it being a failure. How can you spot a good project manager? CIO.com talked to project management professionals and IT executives to find out.

ust because someone has the title of pr...

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According to market research by Technavio, the project management software market will grow steadily between 2017-2020, making it a $1 billion revenue channel globally. As businesses continue to adopt online modes of revenue generation, they seek scalable and agile business optimization solutions to...

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Despite new methodologies and management techniques meant to head off spectacular failures, critical technical initiatives still fall flat at an alarming rate. Here’s how IT can learn from its mistakes.

In the age of agile development, devops and related management techniques, is IT project failur...

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Learn the basics about the project management concept Six Sigma, which drastically reduces defects, waste, and time while lowering costs and enhancing customer satisfaction.

Six Sigma is a project management term that often surfaces within the business world when it comes to excellence and quality...

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Geared toward continuous improvement, the agile methodology can greatly increase your project’s prospects for success. Here is everything you need to know about agile project management, from certification to training to software and more.

What is agile?

Agile is a project management methodology...

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Choosing the right project management methodology for your team is the first step to success.

But with so many different — and in some cases, overlapping — approaches to managing the complexities of any given project, how can you know which project management methodology is best?

Project manager...

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Agile frameworks like Scrum, Lean or Kanban are widely used across many industries. Each has its own focus, features, process, benefits and drawbacks. Here's how to decide which framework work best for your next project.

Agile is an increasingly popular methodology choice for project management. I...

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Summary: Discusses some of the issues with lean startup operations including a lack of clarity of key value proposition, issues with goal prioritization, and scope creep. All of this is creating the need for project managers in startups.

Takeaway: Project management skills bring clarity, focus a...

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Millennials are laying new groundwork for how business will be conducted going forward, and project management is no exception.

While there are tried, tested, and true aspects of project management, millennials are bringing fresh perspectives — leveraging technological advancements and placing add...

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What’s most important to sustaining an innovative business? Agility. What we mean by that is the ability to juggle a variety of tasks, understand priorities, meet unforeseen challenges, and adapt quickly when the market changes (because it always will). And behind every successfully agile company is...

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State of the project manager: Growing demand for project-based professionals is fast fueling a worldwide talent gap, leading to substantial career opportunities in project management — and salaries that can be expected to rise considerably.

Organizations are increasingly relying on project managem...

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With the tech market’s explosion over the past few years, project management is quickly becoming a field invaluable to any organization’s success. Seasoned project managers use training from specific certifications to ensure that projects are well-structured, proceed in a timely manner and are finis...

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This is your go-to guide on scrum, a popular agile project management framework. You'll learn scrum terminology, how to use the methodology in software and product development projects, and more.

There are so many agile project management frameworks that it can be difficult for newcomers to the fie...

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Project managers play the lead role in planning, executing, monitoring, controlling and closing projects. Here is a look at the project manager role, responsibilities, relevant certifications, expected salaries, and job-seeking tips.

What is a project manager?

Project managers play the lead role...

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Here's what you need to know about the eight project management certifications offered by the Project Management Institute.

A smart way to prove your proficiency in project management is by getting a certification from the Project Management Institute (PMI). This overview of each of PMI's eight...

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Behind every successful IT project, you'll find a highly skilled project manager. From hardware and software upgrades to ongoing security patches, to application development and the rollout of software itself, project managers keep your teams on task and productive.

Almost any IT pro can benefit f...

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Project managers must look beyond requirements, budgets and timelines to ensure they are executing high-impact, high-visibility projects with a direct line to the organization's overall strategic goals. Here's how to be recognized by executives and...


You may think the chief responsibility of a pr...

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So many projects, so much mismanagement. That's the refrain of many IT executives. Indeed, even with project management software, IT projects often wind up taking longer (much longer) than planned and costing more than budgeted.

While no two projects are exactly the same, the issues that can affec...

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The fundamental purpose of a marketing plan is to improve the success of your business or organization. If done well, a marketing plan can provide insight into your business, define your objectives and strategy, and help ensure that you’re providing effective services or products to your customers.

...

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The Economics of Attention

Style and Substance in the Age of Information Richard A. Lanham

Our recently ended twentieth century overflows with monuments to artistic outrageousness. Never have so many artists flung so many paint pots and puzzles in the face of so many publics: urinals turned upsi...

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Today, more and more companies manage their projects across multiple locations, taking advantage of new technologies and global talent to take their projects to the next level.

But while remote teams enjoy many advantages, one of the central challenges they face is that of communication.

Co-loca...

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Processing, prioritizing, and tracking incoming work requests takes a lotof effort, especially when they’re coming at you from so many channels: emails, meetings, instant messages, informal conversations, and more. Managing this deluge of requests is time-consuming, unwieldy, and can be difficult to...

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Brainstorming. It’s been something ingrained as necessary in order to generate new ideas since we were kids. “Time to brainstorm your next science project.” “Let’s get together and brainstorm some ideas on why Elizabeth can’t stand Mr. Darcy.”

Brainstorming has been done to death. So much so, that...

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The general trend these days is toward open office plans, where cubicle walls and office doors don’t impede communication. In fact, the International Facility Management Association reports that 70% of offices in the US now have an open floor plan.

But tearing down the walls so we can yell across...

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Uber is one of the most prominent platform businesses. They are admired by innovators & entrepreneurs and not so much by some others. And Uber has been in the news a lot recently. But not for technological prowess. They are the best example that innovation is not just about technology.

Over all...

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The travel industry is an excellent example of how forcefully platform businesses can enter a fragmented supply side environment composed of thousands of hotels, airlines and distribution systems. The biggest players (by market capitalisation) within the $1.3 trillion industry were established compa...

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Demand aggregator platforms like Yelp, Tripadvisor, Groupon, Foursquare have grown at a breakneck pace. Even ten years ago, hardly anyone would have anticipated their multi-billion dollar valuations. They are strategically positioned on the demand side, unlike Uber and Airbnb who are positioned...

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Airbnb is a fascinating company. It is valued at $31b as of mid-2017 (pre-IPO). It has managed to exceed the market capitalisation of Hilton and Hyatt combined in less than 10 years since its start-up. They are serving over 3 million listings in more than 65,000 cities in over 190 countries and 20...

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Know your customer

The people we serve are the lifeblood of our organizations. They’re the reason we design products and services. They pay our bills. They make us laugh, smile—and sometimes they turn our smiles upside-down.

But that’s okay. They’re our customers.

Although this is the case, it’s astounding how oft...

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What do Airbnb, Uber, Google, Facebook, YouTube, eBay, Alibaba, PayPal have in common apart from the fact that they are some of the most valuable start-ups of the recent (or coming) years? They are all platforms businesses! The success of these envied companies has made the platform business model t...

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Project management: 7 steps to on-time, on-budget, goal-based delivery Project managers who follow these seven high-level project management tips will achieve on-time, on-budget, goal-focused delivery of high-profile projects, thereby increasing their project success rates and career prospects. Acco...

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Leadership develops daily not in a day. Benjamin Disraeli asserted, " The secret of success in life is for a man to be ready for his time when it comes." The secret of true leadership lies in your daily agenda. Leadership doesn't just happen in someone's life some day, because leadership is a proces...

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The Jobs-To-Be-Done Framework

In his groundbreaking Harvard Business Review article, The Customer-Centered Innovation Map, Strategyn Founder Tony Ulwick introduces a jobs-to-be-done framework that turns the fundamentals of  jobs-to-be-done thinking into an innovation practice. This framework e...

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Bản đồ đổi mới sáng tạo lấy khách hàng làm trung tâm

Tất cả chúng ta đều dùng một sản phẩm nào đó để hoàn thành công việc. Các nhân viên văn phòng dùng phần mềm để soạn thảo văn bản. Các bác sĩ phẫu thuật dùng dao mổ để cắt các mô mềm. Nhưng lại rất ít công ty áp dụng tư duy "hoàn thành công việ...

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